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Service 01 · ICT Solutions

A dependable technology backbone, built properly and documented.

We build networks that are fast, documented and easy to manage, and we keep them that way. Offices, lodges, schools and institutions get one team that designs, installs and supports the whole system.

Sound familiar?

The problems we are called in to fix.

  1. 01

    Wi-Fi that drops in half the building, or never reaches the rooms that matter.

  2. 02

    A network nobody documented, so every fault starts with guesswork.

  3. 03

    Servers and shared drives without backups or a recovery plan.

  4. 04

    No one to call when something stops working on a Monday morning.

Capabilities

What’s included

A technician working on network cabling in a rack
  1. 01

    Networking (LAN/WAN)

    Structured cabling, switching, Wi-Fi coverage across offices, campuses and lodges, and links between sites.

  2. 02

    Server installations

    File, application and backup servers set up for availability and security.

  3. 03

    System integration

    Connecting software and hardware into one working environment and removing manual workarounds.

  4. 04

    Maintenance and repair

    Scheduled servicing and troubleshooting for desktops, laptops and peripherals of all major brands.

  5. 05

    ICT retainers

    Ongoing support and management on a monthly plan, with agreed response times.

How we deliver

Six steps, and a document at every one.

The same process runs on every ICT Solutions job, so you always know what happens next and what you will have in hand.

  1. 01

    Consult

    We listen to the problem, the budget and the timeline, and agree what success looks like.

    You receive: Notes and agreed objectives

  2. 02

    Survey

    An engineer visits the site to measure, test and check existing systems and risks.

    You receive: Site survey report

  3. 03

    Design

    We design the solution and prepare an itemised quotation with options where they make sense.

    You receive: Proposal, bill of materials, quotation

  4. 04

    Install

    Our technicians install, configure and secure everything, then test it against the agreed scope.

    You receive: Job cards, test results

  5. 05

    Train

    We show users and administrators how to operate and look after the system.

    You receive: Handover pack, user guides

  6. 06

    Support

    Warranty support, then optional maintenance plans with agreed response times.

    You receive: Support plan, service reports

Our standard

Every job leaves your systems more secure than we found them.

Whatever we install, the same quality rules apply before we hand over.

  • Default passwords are always changed and credentials are handed over securely.
  • Firmware and software are updated before handover.
  • Cables and ports are labelled, and a network or system diagram is provided.
  • Client data is handled confidentially and only for the purpose of the job.
  • Every installation is tested and signed off by the client.

FAQ

Questions we are asked

Do you survey the site before quoting?

Yes. An engineer visits to measure distances, test existing equipment and check coverage before we price anything. You then receive an itemised quotation with a bill of materials and a clear scope.

Can you take over a network another company installed?

Yes. We start with an audit: we map the network, record every device and check passwords and backups. You get a written report and a list of fixes, and we document the network so it is no longer dependent on one person.

Do you offer monthly IT support?

Yes. Our Bronze, Silver and Gold support plans include remote support, preventive maintenance visits and agreed response times. Each plan is tailored after a site survey.

What do we receive when the job is finished?

A handover pack: network diagram, device list, test results, warranty details and user guides. Credentials are handed over securely and default passwords are always changed.

Do you work outside Arusha?

Yes. We are based in Arusha and serve clients across Tanzania. Travel and accommodation for sites outside Arusha are shown separately on the quotation.

Let’s secure and connect your business.

Book a free consultation or site survey. Tell us what you need, and we will come back with a clear, itemised proposal.