Support plans
Technology needs care. We take care of it.
Our maintenance plans keep your network, cameras and computers running, secure and up to date for a fixed monthly fee.
- Priced after a free site survey
- Fee and scope agreed in writing
- Move up or down as you grow
Choose your level of care
Three plans. One team that knows your systems.
Bronze
Best for small offices, shops and homes
Fixed monthly fee, set in your written proposal after a site survey.
- Preventive maintenance visitsQuarterly
- Response time targetNext business day
- CCTV, network and backup health checksQuarterly
- Named account technicianNot included
- Recommended for most
Silver
Best for growing businesses, lodges, schools
Fixed monthly fee, set in your written proposal after a site survey.
- Preventive maintenance visitsMonthly
- Response time targetSame business day
- CCTV, network and backup health checksMonthly
- Named account technicianNot included
Gold
Best for multi-site organisations and critical systems
Fixed monthly fee, set in your written proposal after a site survey.
- Preventive maintenance visitsMonthly, plus on-demand
- Response time targetWithin 4 business hours
- CCTV, network and backup health checksMonthly, with written report
- Named account technicianIncluded
Parts, new equipment and work outside the agreed scope are quoted separately and approved before work starts. See the full comparison
Not sure which plan?
Answer two questions.
Our suggestion
Silver
Best for growing businesses, lodges, schools
- Monthly maintenance visits
- Response target: same business day
A starting point. We confirm the right plan after the site survey.
How it starts
From first visit to regular care.
- 01
Free site survey
An engineer visits, lists what you have installed and checks its condition.
- 02
Written proposal
You receive the monthly fee and the exact scope in writing before you commit.
- 03
Care on a schedule
Maintenance visits and health checks begin, and the plan is reviewed with you as systems change.
Full comparison
Everything in each plan.
This is the typical scope. Your proposal is tailored to what you have installed.
| What’s included | BronzeSmall offices, shops and homes | SilverGrowing businesses, lodges, schools | GoldMulti-site organisations and critical systems |
|---|---|---|---|
| Preventive maintenance visits | Quarterly | Monthly | Monthly, plus on-demand |
| Remote support (business hours) | Included | Included | Included, extended hours |
| Response time target | Next business day | Same business day | Within 4 business hours |
| CCTV, network and backup health checks | Quarterly | Monthly | Monthly, with written report |
| Security updates and patching | Quarterly | Monthly | Monthly, with change log |
| User awareness session | Not included | Once a year | Twice a year |
| Asset and licence register | Not included | Included | Included, reviewed quarterly |
| Named account technician | Not included | Not included | Included |
| Monthly fee | Get a Bronze proposal | Get a Silver proposal | Get a Gold proposal |
FAQ
Questions we are asked
How much does a support plan cost?
Every plan is priced after a site survey, because the fee depends on how many devices, sites and users you have. You receive a written proposal with the monthly fee and the exact scope.
What is not included?
Parts, new equipment and work outside the agreed scope are quoted separately and approved by you before any work starts.
What does “response time target” mean?
It is the time within which a technician starts working on your request, remotely or on site, during support hours. Targets are written into your agreement.
Can we change plans later?
Yes. Plans are reviewed with you, and you can move up or down as your systems change.
Keep your systems healthy.
Tell us what you have installed, and we will recommend the right plan after a site survey.